Customer Service on a business trip

Have you ever wondered how important the aspect of Customer Service is during a business trip? Is it actually helpful? Is it necessary for every company? What purpose does it serve? In the following article, you will find out whether customer service is actually important during your business trip.


Imagine that you are going on a very important business trip. Your boss has been talking about this conference for a long time. You have been waiting for it for six months. You have had a flight and hotel booked for a long time. The day has come! You wake up, look at your watch, and… you overslept! Oh my! Panicked and in a hurry, you start getting dressed, you order a quick transport to the airport and think what to do to win the race against time. When you realize that you will not make it. You are reminded, however, that there is light at the end of the tunnel. After all, you made a booking through an external company that your company cooperates with. So you look for their name on your phone. Got it! Hotailors. You remember that your boss said during a meeting that you can always contact them. So you call the number in your phone. Even though it is 5 am someone picks up. They calm you down and assure you they’ll take care of everything. One hour later, you receive a new ticket for a new flight. Your flight will be in one hour, so you can make your conference in Berlin with the help of Hotailors.


Does the above story sound like a fairy tale?

No, it’s not a fairy tale. This is the authentic story of our client who we managed to help.


Okay, but what is Customer Service anyway?

This department deals with all issues between the client and the supplier. The tourism industry is one of the most demanding sectors when it comes to effective customer service. There is great potential in providing good quality Customer Service, which helps in creating business relations. After all, we know that a satisfied customer is the most important thing for us.


What is most important is customer service?

The speed of reaction certainly has an impact on customer service satisfaction. This is the time span between asking for help and getting an answer. Of course, the way in which you receive the service is also key. It is widely known that a positive attitude has a real impact on many spheres of our lives. Isn’t it better to talk to a polite and friendly person?

If we feel that a given person wants to help us, they communicate better with us immediately.

Accessibility is also super important. At Hotailors, our agents are available 365 days a year 24/7. You can contact us in Polish and English via phone, chat, and email. We respond to every request. We approach each customer individually.

What matters does the Customer Service department deal with?


Delayed flight?

Problem with checking in at the hotel?


Late for the train?

This reflects just a fraction of our agents’ daily requests. They reply to every request. They do the impossible. They keep passengers informed about changes. They also have contact with suppliers, thanks to which they have the possibility of direct contact in any given case.

All the passenger needs to do is to report their issue and the agent will take care of it. The traveler does not have to contact hotel facilities or suppliers himself.

Changes when planning or taking a business trip are quite frequent. For this reason, customer service needs to be as responsive as possible. It is also important to react quickly and to provide an alternative solution as soon as possible.


If you need help with planning or traveling, remember that you can contact us at any time.


The Hotailors team