Case studies

Poland’s top IT services and tailored solutions provider

Billennium helps companies by optimizing processes, developing dedicated software and offering services in IT outsourcing. In 95% of cases travel is undertaken by full-time employees (IT consultants) with preference for railroad transportation for domestic destinations and air travel for international ones.

  • 700+ trips from Q3 2019 till Q1 2020
  • Average stay 3 days
  • Average trip cost: 160,87 EUR

Goals

  • Gain insight into travel spend.
  • Automate & speed-up the booking process.
  • Unburden the internal administration department.
  • Reporting to be done in PLN only.

Approach

  • Advised the client on travel policy good practices and budget limits.
  • 3 selected representatives given approval rights with manual approval flow.
  • Imported all employees as users of a self-booking tool.
  • Provided 24/7 support for travelers.
  • Set the reporting currency to Polish Zloty.

Achievements & learnings

  • Thanks to the initial advice on travel policy settings, our client jumped the learning curve and avoided high costs from the start of cooperation.
  • The client decided to start with a manual approval process to have more control in the initial stage of tool implementation.
  • We achieved a very high tool adoption rate with 81% quarter over quarter growth in the number of trips booked.
  • The Client requested a multi travel booking functionality, which has been implemented.
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